Q: Do I need a doctors referral to attend physiotherapy?

Physiotherapy is a primary health care profession and therefore you do not need a doctors referral to attend physiotherapy. However, some extended health insurance providers do require a doctor’s referral. It is best to check with your insurance company prior to attending.

Q: Is physiotherapy covered by OHIP?

Physiotherapy is not covered under OHIP. However, most extended health care plans will cover all or part of the cost of treatment.

Q: Will you direct bill my insurance company for treatment?

We are able to direct bill to most of the major insurance companies. Please note that not all insurance plans and policies allow for direct billing. If we are unable to direct bill, you will be provided with a receipt that you can submit to your insurance for reimbursement. We provide Direct Billing through Telus E-Claims, SunLife and soon ProviderConnect (GreenShield) as well.

Q: What is your cancellation policy?

Attending your appointments is essential to a successful treatment program. When you schedule an appointment, that time is reserved for you. As a courtesy to our physiotherapists and other clients, we kindly ask for 24 hours notice of a cancellation. This allows time for the physiotherapist to fill that time slot with another client in need of treatment.

If you need to cancel an appointment, you may call the office or cancel by email 24 hours prior to your scheduled appointment. If you call and get voicemail, please leave a message with the date and time of your call.

Late cancellations and missed appointments for Physiotherapy will be charged a fee of $50.  
Late cancellations and missed appointments for Schroth Therapy will be charged a fee of $90.

Please be aware that insurance will not cover missed appointment fees.

Q: What should I expect when I attend my first appointment?

During your first visit, the physiotherapist will discuss your health history and conduct an extensive manual assessment including evaluation of pain and movement patterns, strength, range of motion, and functional ability. They will then develop a diagnosis and discuss with you their findings and proposed treatment program geared to your specific needs.

Q: What does physiotherapy treatment involve?

The course of treatment will depend on your individual condition. Typically treatment will involve a combination of manual therapy, specific therapeutic exercises and education to be able to manage your condition independently and prevent injury recurrence. Physiotherapists may also incorporate modalities such as Laser, ultrasound, or IFC to help reduce pain, and speed healing.

Q: How many treatments will I need?

The number of treatments you require will depend on your individual condition and progress. Our goal is to restore you to optimum mobility and function as soon as possible and then provide you with the tools you need to manage your condition independently.

Q: How long are the appointments?

The initial assessment is typically 45 minutes- 1 hour. Subsequent appointments are 30 minutes.
We also offer extended subsequent appointments that are 1 hour in length.

Q: What can physiotherapy do for me?

Physiotherapists treat and manage physical problems caused by illness, disability, disease, aging, periods of inactivity or injuries (e.g. sport, work or car accident). Physiotherapists work to reduce pain, improve mobility and stiffness, and improve function. They do this through various physical means such as:

  • Manual Therapy (hands on treatment) to reduce pain and stiffness in your joints
  • Electrical modalities, laser and acupuncture to decrease pain
  • Specific exercises to improve strength, flexibility or muscle imbalances
  • Advice on management and prevention

Many conditions can be helped with physiotherapy. Any condition that results in pain, stiffness or a change in physical function of your muscles and joints can be helped with physiotherapy treatment.

Some examples of conditions treated include, but is not limited to:

    • Headaches
    • Back and Neck Pain
    • Sports Injuries of all types
    • Osteoarthritis or rheumatoid arthritis
    • Decreased mobility or strength after surgery
    • Repetitive strain injuries such as carpal tunnel or tendonitis
    • Foot pain such as plantar fasciitis
    • Jaw Pain ( TMJ problems)
    • Poor posture
    • Scoliosis
    • Sciatic Pain
    • Decreased Mobility after stroke with other neurological conditions
    • Core strengthening after pregnancy
    • Shoulder pain, rotator cuff injury
    • Knee pain such as patello-femoral pain, Osgoode schlatters, ligament sprains, cartilage injuries etc.

The goals you achieve with treatment may include the ability to return to work or sport, an increase in the distance you can walk or run, decreased pain, increased motion or strength and overall improvement in your quality of life. If you are wondering if physiotherapy can help you, feel free to call for more information.